Holiday Inn Express & Suites Albany Airport Area - Latham, an IHG Hotel

Clean, within reach of all the high ways and shopping, food etc Breakfast was the the best,

Staff was very friendly and helpful. Room was immaculately clean and a good size. Beds were very comfortable. The hotel was quiet even at full capacity for the night.

The gentleman at the front desk got paper plates, so we could eat our food in our room. There was a fridge in the double room, which was great. I wish every hotel rm had a refrigerator in their basic set up. At one point, I was getting tea, and this nice man actually made a real effort to find me some herbal tea. He searched multiple cabinets and offices, as well as the breakfast rm and surrounding area. I realize this may seem minor, but customer service is severely lacking in this day and age and it’s been quite a while since I was impressed with a crew. I really appreciate the efforts this staff made whilst I was staying with them. The pool and jacuzzi were great! They had the deepest hot tub I’ve ever seen in my plus 50 years. A tiny gym was right off the pool deck. Great way to shake off that long car ride!!

Close to the care facility where our relative is a resident. Also close to a wide variety of dining angels retail opportunities. There is a restaurant in the hotel that was affordable and offered good food.

Breakfast was good. However, no bread the one day.